Frequently Asked Questions

Please, check that your consult is not here before send us a question

About delivery

We aim to deliver our orders between 1 and 5 working days from date of ordering within the UK only. Delivery cost is £7.99 per order to anywhere in mainland UK. We use a Parcel Service for all our deliveries and only delivery within the UK. 

Delivery is Free for all orders over £ 80.00

Important note about delivery

Since April 2020 and until further notice, due to logistics disruptions, we may take more than 5 working days to deliver. Please also bear in mind that we are not able to use UK mail during this period we cannot use our usual Parcel Service and logistics costs will be higher for some UK post codes. Because we cannot set up differential delivery charges on our system, the following additional charges need to be consider and will be quoted after you place your order, in order to receive your confirmation:

RATE BAND

POST CODES

7

EH, FK, G, KA1 to 26 & 28 to 30, ML

8

DD, DG, KY, PA1 to 19, PH, TD

9

AB, BT, IM, IV, PO/IOU 30 to 41

10

HS, KA27 to 28, KW, PA20 to 80, ZE

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfill your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.